Sellings and Returns

Policy


1. CUSTOMER CARE. If you want to contact us you can do it through the following means:
Calle Cristo de la Veracruz, 49.41318 Villaverde del Río, with telephone customer service +34 622 589 822 and email info@inmalinares.com.

2. HOW CAN I PAY ON THE WEB? You can pay your order in 2 different ways: Credit Card (VISA and Mastercard) and Bank Transfer. The payment systems offered at inmalinares.com do not have any type of surcharge or surcharge for the final customer.

3. WHAT ARE THE SHIPPING COSTS? The shipping costs are arranged as follows:

Iberian Peninsula: € 9.50
Ceuta and Melilla, Baleares and Canary Islands: € 20
Europe: € 27
Rest of the world: € 27

The Canary Islands, Ceuta and Melilla are not part of the customs territory of the EU, so shipments may be subject to customs duties and / or tariffs. In most cases, the fees are charged at the time of delivery of the package, although you may receive a notification by mail requesting that you personally address to pay those fees in order to receive your package. The amount of the fees may vary depending on the weight / amount of the package.

4. WHEN WILL I RECEIVE MY ORDER? Shipments are made by courier service, and delivery times will be 3 to 5 days for orders within the Iberian Peninsula, and 14 days for orders outside the peninsula and international.

5. WHAT TAXES WILL I PAY FOR? The prices shown in the store include 21% of VAT. Effective today in Spain, and will be applicable only in the Peninsula and the Balearic Islands. For the provinces of Ceuta and Melilla, and the Canary Islands I.V.A. Will be 0%, and will be deducted from the final invoice at the time prior to making the payment. For the rest of the countries, VAT will be applied, ie 21%.

6. HOW LONG DO I HAVE TO MAKE A CHANGE OR RETURN? If you wish to change the item by another size, by another model or make a complete return you have 14 days from the date of receipt of the order.

7. IN WHICH CONDITIONS CAN I CHANGE OR RETURN AN ITEM? The change or return will be possible as long as the item is in perfect condition and retain the label and the wrap.

8. AGREED, I WANT TO MAKE A CHANGE OR RETURN, WHAT DO I DO? For this you have three methods: write us an email (info@inmalinares.com), call us by phone (+34 622 589 822) or using this form:

For the attention of Inma Linares Guarnido, with registered address at Calle Cristo de la Veracruz, 49.41318 Villaverde del Río, with telephone number +34 622 589 822 and email info@inmalinares.com:

I hereby inform you that the product which I wish to return fulfills the conditions described above, therefore I give up my contract of sale of the following article:

Order number (*)

Date of purchase (*)

Full name of the buyer (*)

Username (If purchased with registered account)

Shipping address (*)

Reason for the return (*)

E-Mail (*)

Telephone (*)

I have read and accept the privacy policy

In case of changing or returning an item, INMALINARES will have 14 calendar days from the receipt of the order to return the full amount provided that the conditions described above are met.

9. WHAT HAPPENS WITH MY SHIPPING COSTS?. If you request a change for another item in our store we will take care of the shipping costs, both those already paid at the time of purchase and those derived from picking the item, ie you will not have to pay back shipping costs to get a new article. However, if it is a complete return of the item you will not be entitled to recover the cost of the shipping costs that you paid when buying the item.